Delivery & Returns
All delivery charges are automatically calculated upon
checkout. In the shopping cart, you can view all shipping prices and options before placing your order.
Free UK Delivery on orders over £50 – 3-6 days
Standard UK Delivery - estimated 3-6 days - £2.99
Premium UK Delivery - estimated 2-3 days - £4.99
Express Delivery - estimated 1-2 days - £9.99
We aim to engrave and despatch all orders within 1-2 days, however bulk engraved orders can take approximately 2-3 days for despatch. If you require your order urgently please contact us and we will work to your deadline.
Delivery of parcels to UK mainland addresses usually takes 1-6 working days from date of despatch depending on which delivery service you have selected. (excludes weekends and public holidays)
If you are in the UK and have not received your item within 6 working days of completion of your order, please notify us as soon as possible so we can resolve the delay.
At North East Trophies, we provide a worldwide delivery service. International delivery prices are automatically calculated at the checkout for you and depend on destination and size of order. Please contact us for bulk order delivery quotes.
Republic of Ireland - UPS Courier (4-7 days) - from £12.95.
European Union - UPS Courier (4-7 days) - from £12.95.
Rest of World - 2 to 11 business days - from £20.95.
Standard International Delivery - Estimated 14-28 days depending on location.
Express International Delivery - Estimated 7-14 days depending on location.
UPS Courier - Estimated 4-7 working days.
If you are an international customer and you have not received your order after 28 working days, please contact us so we can resolve the delay for you.
Please note: Some international deliveries may be slightly delayed due to packages passing through International
Customs checks. We have no control of delays of this nature
unfortunately. Until this period has passed we cannot reship orders unless we know for certain that they are lost, stolen or damaged.
Please note:
Very occasionally, international customers may be subject to a customs charge which is out of our control. It is the responsibility of the customer to settle these charges upon receipt of the goods. We can accept no liability for these charges.
Additional Delivery Details
Most of our deliveries require a signature upon delivery. If a delivery attempt has been made and a card has been left please follow the information on the card and contact the courier to re-arrange your delivery.
In a perfect world a delivereis would be made on time however delivery delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver within estimated timescales.
Our Delivery Partners
Returns, Replacements & Cancellations
We understand that sometimes something just isn't quite right. You reserve the right to return your order for any item purchased on the web site (except personalised items and custom order items) for a full refund within 14 days after receipt of the item. However, you must take reasonable care of the items and must return them in their original packaging and without use.
If you wish to return your items for a full refund please inform us via email through the Contact Us page and our friendly sales team will be happy to help.
Please make sure you state your order number in the email. You are responsible for the delivery costs both to and from your address.
Faulty Goods
With rigorous quality control and packing procedures our aim is for every item to leave our warehouse in a perfect condition. We are very sorry if you have receive a faulty or damaged item. Please contact us within 7 days of receipt and we will refund (in the case of non engraved items), replace or exchange the item.
When faulty goods are returned we can provide a pre-paid returns label.
Engraved/Personalised Items
We do not offer full refunds on items which have been engraved/personalised or custom items which have been ordered in for you.
For goods which are damaged or faulty we can certainly offer a replacement or an exchange. Engraved items cannot be refunded as they have been personalised to your specification. In the case of delivery of a faulty or damaged item we will happily replace the item for you. For more information on our Engraving Terms please click here.
Delivery Information
Delivery to a UK address ranges between 1-6 working days depending on the the delivery method chosen. Delivery to an International address ranges between 2- 28 working days depending on the delivery method chosen.
Yes. The UK express delivery option on the website is a 1-2 working day delivery service. We can also use a next day FedEx delivery service. If you require your order the following day please get in touch at the point of ordering and we can arrange this.
We can also offer a 2-5 working day delivery service via FedEx to most international destinations.
Yes. We can deliver to most countries worldwide and offer various shipping options between 2-28 days. If you would like a bulk order please contact us for a bulk order delivery quote.
Yes. Please just add your required delivery address when checking out. Make sure you clearly add the business name and the name of the person it is being addressed to.
Yes absolutely.
Standard UK Delivery - estimated 3-6 days - £4.95
Premium UK Delivery - estimated 2-3 days - £6.95
Express Delivery - £12.95
Yes absolutely. Please add the address in the correct format i.e Service No, Rank name, Unit/Regt, Operation name, BFPO No.
Typically we will deliver parcels to the British Forces Post Office in 3-5 working days. However, it may take up to 30 days for your order to reach your base depending on the worldwide location.
Yes absolutely. Please just add your preferred shipping address during the checkout in addition to your billing address.
Yes. We offer UK 3-6 day free delivery on all orders over £50. If your order qualifies you can choose this option at the checkout.
Free UK Delivery on orders over £50 – 3-6 days
Standard UK Delivery - estimated 3-6 days - £2.99
Premium UK Delivery - estimated 2-3 days - £4.99
Express Delivery - £9.99
International delivery starts at £20.95 and varies depending on location and weight. Shipping rates will be calculated at the checkout. You can also contact us for a shipping quote on any orders you wish to place and we can give you an estimate for larger orders.
We use a range of couriers for various delivery services including FedEx, DHL, Parcel Force, Royal Mail and Evri.
Yes absolutely. We love it when customers come and visit us. To arrange a collection order please Contact Us or call 0191 3480173.
Yes at the time of dispatch, you will receive an email containing your tracking information.